IT Customer Service Engineer

Location: NORTH EAST

Salary: £Day Rate

Job ID: 165832

 Our client is currently looking to recruit an IT Customer Service Engineer whose role will be to provide a high level of remote and onsite IT technical liaison, end user support and network administration, with responsibility for the full lifecycle of incidents and problems.


This role is initially a 3 month contract and offers a competitive day rate.

Key Responsibilities:

  • To resolve incidents and problems both directly from customers and through technical escalation

  • To use existing skills and knowledge as well as appropriate support resources to identify resolutions to incidents

  • To implement fixes and solutions where appropriate either via discussing directly with end user or via email, remote control or onsite


Skills and Experience

  • Vast experience working in either 1st or 2nd line IT support

  • Vast experience in a customer facing environment

  • Exposure to and hands on experience of working within an IT service provider environment

  • Good understanding of Microsoft products. Basic experience of servers - preferably in Linux / Cisco and how they operate

  • Basic understanding of ISO/BSI and ITIL frameworks

  • Basic understanding of working with Service Level Agreements


Ideally you would be immediately available to start this role.


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