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Customer Service Manager

Location: Newcastle

Salary: £27,000-£30,000

Job Type: Permanent

Job ID: 165687

NRG are currently recruiting for a dynamic and talented Customer Service Manager to join our Newcastle based marketing client.


We are keen to talk to candidates who have excellent people management skills and can create a work environment in which everyone thrives and delivers on KPI’s.


Duties and Responsibilities:-

  • Plan the resource management of the team

  • Implement the QA process, identifying areas for improvement and create tailored development plans for each team member

  • Create and implement all training programmes for new and existing team members

  • Record and track KPI’s within the team

  • Professionally resolve escalated complaints promptly and efficiently

  • Ensure the team are complaint with all company policy, procedures and regulatory requirements

Skills and Experience:-

  • Recent and considerable experience as a Customer Service Manager – including outbound calling experience

  • Ability to thrive in a fast paced environment

  • Excellent written and verbal skills

  • Ability to translate skills to other employees through training and mentoring

Contact Charlotte Warren for a confidential chat on 0191 2604455 or email your CV to charlotte.warren@nrgplc.com


Due to the high volume of candidates responding to our adverts we are not always able to provide feedback on your application. If you don't hear from us within the next five days, please assume you have been unsuccessful on this occasion. However, your details will be kept on file and you may be contacted about other opportunities.