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Systems Trainer

Location: Newcastle

Salary: £35,000-£40,000

Job Type: Permanent

Job ID: 165639

NRG are currently recruiting for a Systems Trainer to join our client based in Newastle upon Tyne who operates within the Financial Services sector.

Duties of the role include:-

  • Delivering a range of system education, training and support activities as directed by the Head of Training in line with a pre-defined training strategy and plan.

  • Identifying the most appropriate and cost-effective method of training and support delivery, in order to meet the specified needs of the firm, whether in a classroom setting, via video conferencing, on a one-to-one basis or through e-learning materials.

  • Create and maintain effective professional working relationships with colleagues across the businessProduce quality written procedures, user manuals and materials (including Powerpoint shows and videos) to support the use of systems and compliance with business processes.

  • Support the development of adviser/staff competence with user manuals and materials during induction and thereafter

  • Review and evaluate the effectiveness of formal training and support provided by ensuring that individual delegates’ objectives are satisfied by the training.

  • Contributing to the design and delivery of training and development programmes based on the needs of the organisation as instructed by the business standards director and head of training

  • Record and report monthly MI accurately reflecting training and development activity carried out.

  • Provide updates on adviser progression, general attitude and adherence to company policies and procedures

  • Undertake any further duties determined as reasonable and necessary in fulfilment of role and assist on adhoc projects as and when required

To be considered for the role you must have:-

  • At least 3 years industry experience in the Financial Services sector

  • Previous experience of training and/or coaching a team or individuals – workshops, one to one, webinars and group presentations

  • The ability to form good working relationships and be a strong communicator


  • CIPD qualification

Contact Charlotte Warren for a confidential chat on 0191 2604455 or email your CV to charlottewarren@nrgplc.com


Due to the high volume of candidates responding to our adverts we are not always able to provide feedback on your application. If you don't hear from us within the next five days, please assume you have been unsuccessful on this occasion. However, your details will be kept on file and you may be contacted about other opportunities.