Russian Speaking Customer Support Agent

Location: NORTH EAST

Salary: £18,200 per annum plus 3% bonus

Job ID: 165554

Our client, a leading video game publisher based in Newcastle City Centre is looking for a new addition.

In this role, you’ll be supporting customers via webmail and telephone. By bringing your passion for gaming to your role, you’ll be delighting and astounding customers with your product knowledge while looking for opportunities to improve their gaming experience.

Essential Requirements

You’ll need the following to be successful in this role:

  • Native Russian speaker

  • Strong technical ability– ability to troubleshoot effectively in a technical/PC/Gamer support environment

  • Good understanding of social media activity, Facebook, Twitter, You Tube

  • Good spelling and grammar

  • Quick thinker – work proactively

  • Good communicator & team player

  • Able to work on own initiative

  • Experience of Customer Support ticketing tools, a knowledge of Salesforce is a plus

  • Active gamer

Salary

These roles are fixed term contracts for 12 months with a starting salary is £18,200 per annum. You’ll also receive a 3% bonus and a range of fantastic benefit such as private medical insurance, being part of the pension scheme and 22 days holiday per year.

Working Hours

These roles are full time. You’ll work 40 hours per week on a rotational shift pattern between 9.30am – 6.00pm and 1.30pm – 10pm.

Interested? Send your CV over today or call us for a chat – we’d love to tell you more!