Salary: Up to £20,900
Job Type: Permanent
Job ID: 165540
Our client is one of the North East’s leading and most established organisations. Due to growth and expansion they are looking to recruit a Service Desk Specialist. This role would suit a candidate who is looking to build a long-term career with a great local company.
You will be responsible for the following:
Provide first and second line IT and Telephony support to internal staff at all sites. Support may be given in person, by telephone or by remote means.
The role is required to deploy equipment and software to colleagues and maintain accurate hardware and software inventories.
The role will write, maintain and refer to knowledgebase articles.
This role is responsible for responding to first and second line support requests.
Meeting support response times and provide professional and courteous service to staff, accurately documenting the outcome.
When required give physical assistance to the Infrastructure Team.
Validate and maintain knowledgebase items and inventory.
Liaise with the Infrastructure Team and hardware and software vendors when third line support is required.
Build and deploy client machines to agreed standards
Support requests handled or escalated within defined SLA timeframes.
Telephone and VC support offered as means of contact.
Comprehensive up to date knowledgebase items
You will have:
Good telephone skills and positive customer service mentality
Flexibility in dealing with a combination of simultaneous projects and tasks
Work independently to research and resolve technical issues
Ability to work as a team member to share application knowledge
Proven experience Installing and Configuring Microsoft Desktop technologies. Experience configuring and troubleshooting Win7/Win8.1/Win10 and Microsoft Office Applications
Experience in configuring and troubleshooting OSX
Experience configuring and troubleshooting Android OS and iOS on mobile devices desirable
Knowledge of configuration of software/hardware/firmware - Desktop/Laptop
Microsoft support qualification or equivalent desirable Knowledge of Microsoft Active Directory structures desirable. Experience of videoconference technologies desirable
Ability to troubleshoot new or unfamiliar software and hardware technologies essential.
Salary: Upto £20,900 plus excellent benefits.