Location: Tyne & Wear
Salary: £11.03 per hour
Job ID: 164853
Job Title: Full Time Customer Service Advisor
Start Date: 13.11.2017
Duration: 3 months temporary with a view to permanent
Location: Newcastle upon Tyne
Hours: 37.5 hours per week with flexible shifts between 7.00am - 8.00pm, Monday - Friday & 1 in 4 Saturdays, 8.00am - 12 noon
Hourly Rate: £11.03 per hour
To apply, applicants must have relevant experience in customer service and fulfilment duties such as taking and answering phone calls, processing payments, arranging appointments and handling complaints at first point of contact. Excellent verbal and written communication skills, interpersonal skills and questioning / listening skills as well as the ability to work as an effective team member with minimal supervision.
Duties to include and not limited to:
Supporting the delivery of consistently outstanding quality services and customer experience through taking ownership of queries and where possible, resolving at first point of contact.
Update Customer Information systems and relevant documentation to ensure customer service information is fully comprehensive, accurate and up to date.
Effective relationship building with colleagues.
Resolving customer feedback and complaints, communicating and managing appropriately within levels of responsibility and authority and to relevant escalation points.
Undertake any further duties to support the Customer Service Centre functions as requested by your Line Manager.
Due to the high volume of candidates responding to our adverts we are not always able to provide feedback on your application. If you don't hear from us within the next five days, please assume you have been unsuccessful on this occasion. However, your details will be kept on file and you may be contacted about other opportunities.