Infrastructure Engineer

Location: Northumberland

Salary: Excellent rate of pay

Job ID: 164387

NRG currently have a great opportunity for an experienced Infrastructure Engineer to join a global fashion brand on a contract basis. The successful candidate will provide outstanding technical support, customer service, incident resolution and request fulfilment to end users in across UK stores, offices and supply chain locations. This role is to cover their busy season which is between November and January. Ideal candidate will also need to be able to work on a 5 out of 7 days weekly rotation across the whole period and this will either be an early or late shift rota.

Duties and Responsibilities:

• Provide outstanding technical support and customer service to all end users

• Apply high quality technical resolutions to incidents and requests, according to service level agreements and KPI’s

• Provide technical and administrative support for corporate events

• Advanced troubleshooting and problem solving for Windows or Mac hardware and software

• Assist in asset management tasks

• Work alongside and collaboratively with wider End User Computing teams to resolve issues

• Software and hardware deployment

Experience Required:

  • 2nd Line Windows or Mac support (1-2yrs)

  • Cisco

  • Microsoft Windows

  • ITIL

  • Active Directory

  • Citrix

  • Service Desk toolset (3yrs+)

  • Retail IT Support (1yrs)

  • Customer Services (2yrs+)

  • Industry recognised certification (Windows / Mac)

Due to the high volume of candidates responding to our adverts we are not always able to provide feedback on your application. If you don't hear from us within the next five days, please assume you have been unsuccessful on this occasion. However, your details will be kept on file and you may be contacted about other opportunities.