#UKCCA18 and the winners are…..

Congratulations to all finalists, runners up and winners of the UK National Contact Centre Awards 2018, see the full list of Gold Winners below:

Individual Awards

Contact Centre Support Manager – Glyn Collins – Ombudsman Services

Customer Relations Manager – Nicola Gavin – Tesco Bank

Resource Planning Manager – Nick Upton – Ventrica

Quality Manager – Christian Harvey – Fidelity International

Business Improvement Manager – Sarah Wilson – Solicitors Regulation Authority

Customer Experience Champion – Alice Bush – Epos Now

Team Manager – Rising Star – Christina Wood – Agria Pet Insurance

Team Manager – Outbound – Nicki Woolf – AXA Insurance

Team Manager – Multi-channel – Andrew Downey – Sage UK

Team Manager – Sales – Euan Currie – Virgin Media

Team Manager – Service – Tom Bennett – Wescot

Contact Centre Manager – Outsourced – Jonny Auton – Firstsource

Contact Centre Manager – Small – Heather Sawyer – McDonald’s Restaurants Ltd

Contact Centre Manager – Medium – Pavan Sharma – Metro Bank

Contact Centre Manager – Large – Lisa Daisley – Sky

Team Awards

Most Effective Health & Wellbeing Programme – Utilitywise

Most Effective Homeworking Programme – Air France

Most Positive Impact on the Community – Reassure

Best Employee Recognition Programme – Knowhow

Most Effective Recruitment Programme – BGL Group

Organisation Awards

Contact Centre Support Team – Colleague – AXA Insurance

Contact Centre Support Team – Customer – Epos Now

Contact Centre Operational Support Team – Swinton Insurance

Social Media Team – Severn Trent

Webchat Team – Sky

Learning & Development Team – Barclaycard

See the photo gallery from the Gala Dinner here