News

‘Collaborative Culture Change’ March ODX

NRG are working in partnership with Kate Shahid Coaching & Consulting to develop OD Exchange as part of our added value service to clients interested in or practicing Organisational Development… The only thing of real importance that leaders do is to create and manage culture.  If you do not manage culture, it manages you, and you may […]

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Managing Change – Integration, Creativity & Engagement

NRG are committed to raising standards and the continued development of the contact centre industry which accounts for 5% of the region’s working population. NRG in partnership with the Call Centre Management Association, CCMA brought together Learning & Development professionals   from some of the region’s largest employers such as Barclays, British Airways, Newcastle Building Society […]

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‘Get into Marketing’ CIM Event

Discover why there’s so much more to a career in marketing than just sales and advertising at an event hosted by the University of Sunderland. As part of its ‘New Year, New You’ campaign, the CIM (Chartered Institute of Marketing), in partnership with the University, is launching the ‘Get Into Marketing’ event on January 31, […]

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L&D Practitioner Networking Breakfast

NRG and CIPD invite you to join us for an informal breakfast networking session for L&D practitioners on Thursday 16th February. This is the 3rd breakfast networking event and is a great opportunity to meet L&D practitioners across the region to share experiences, current challenges and spend time on your own CPD. Date:  Thursday 16th […]

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Be #BankCurious with the phenomenon that is Atom

What a year it’s been for Atom; the UK’s 1st digital only Bank to be granted a banking regulatory licence.  They launched their app in the Spring and now have over £100m in deposits, business loan applications exceeding £100m and their digital mortgages have just gone live. Atom Bank is an App based bank without […]

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‘HR VIP’ Breakfast Seminar – Cultural Change

NRG and Ward Hadaway are pleased to invite you to the third in a series of three interactive HR Breakfasts in conjunction with Kate Shahid Coaching & Consulting. Key Theme: ‘Cultural Change’ Changing an organisation’s culture is one of the toughest task you will face as an HR professional. Kate Shahid, Coach, Facilitator and Founder […]

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Learning & Development Hub – January 2017

NRG is proud to work in partnership with the Call Centre Management Association, CCMA to bring to you the Learning & Development Hub. The Hub aims to encourage networking and the sharing of best practice ideas between L&D Practitioners and Training Managers from the contact centre community in the North East. Our January meeting will be […]

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Personal Group & Sage launch employee engagement product

Newcastle software giant Sage and Personal Group launch first of it’s kind Employee Engagement Product. The fast growing technology company headquartered in Milton Keynes, opened a new office in Newcastle’s thriving tech hub, the Ouseburn  earlier this year – supporting a new contract win with Sage Group plc. The product will reportedly help Sage’s new […]

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ECCCSA 2016 – Winners Revealed

Congratulations to all winners and finalists at the European Contact Centre & Customer Service Awards which were held last night at Park Lane Hotel, London.  With over 100 face to face judging visits and panel interviews, ECCCSA is the longest running and most robust contact centre awards which recognise talent throughout Europe. The North East […]

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NE Contact Centre Awards 2016 – Winners Announced

Over 300 professionals from the region’s contact centre sector came together on Friday night for a ‘Narnia’ themed gala dinner at Ramside Hall, Durham to recognise the talent and achievements of the hidden stars behind some of the UK’s largest brand names. The judges were overwhelmed by the thought and creativity that went in to […]

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