UK National Contact Centre Awards

NRG is proud to support the UK National Awards 2015. This is the longest established awards event for contact centre representatives in the UK and is well respected across the industry.

The Awards are a fantastic tribute to the genuinely incredible people working within the Contact Centre industry and we are proud to sponsor such a prestigious event.

The contact centre industry is a key focus for NRG, we specialise in front and back office contact centre recruitment and work with many of the UK’s leading contact centres such as Virgin Money, Tesco Bank, The AA, Geoban (part of the Santander Group) and Barclays. We do this across many different sectors and a multitude of varying positions from customer care, technical infrastructure to senior executive appointments.

We are delighted to sponsor an award category which epitomises excellence in the recognition and securing of talent – The UK’s Recruitment Champion of the Year Award.

Congratulations to the winners of the UK Contact Centre Awards 2015

Recruitment Champion of the Year – Jasper Gordon, British Gas

Learning Champion – Steve Cass, Marketmakers

Quality Manager – Ann McCormack, Sky UK

Customer Relations Manager – Donna Munro, Directline Group

Customer Experience Champion – Dawn Redman,  Hermes Europe

Support Manager – John Maguire, British Gas

Business Improvement Champion – Adrian Cobbledick, National Car Parks

Social Media Manager – Stuart Atkinson

Team of the Year – Home Group

Team Manager

Outbound – Danni Parsons-Moore, Barclaycard

Retention – Gerard Doran, Sky UK

Sales – Helen Grey, Sage

Service – Ronell Bienvenu, Lloyds Bank International

Contact Centre Manager

Outsourced – Danielle McCaffrey, Convergys

Less than 50 seats – Joanne Silner, Raven Housing Trust

Less than 100 seats – Brent Boxley, Close Brothers

More than 100 seats – Christine Allenson, Barclays Bank