UK National Contact Centre Awards
NRG is proud to support the UK National Awards 2015. This is the longest established awards event for contact centre representatives in the UK and is well respected across the industry.
The Awards are a fantastic tribute to the genuinely incredible people working within the Contact Centre industry and we are proud to sponsor such a prestigious event.
The contact centre industry is a key focus for NRG, we specialise in front and back office contact centre recruitment and work with many of the UK’s leading contact centres such as Virgin Money, Tesco Bank, The AA, Geoban (part of the Santander Group) and Barclays. We do this across many different sectors and a multitude of varying positions from customer care, technical infrastructure to senior executive appointments.
We are delighted to sponsor an award category which epitomises excellence in the recognition and securing of talent – The UK’s Recruitment Champion of the Year Award.
Congratulations to the winners of the UK Contact Centre Awards 2015
Recruitment Champion of the Year – Jasper Gordon, British Gas
Learning Champion – Steve Cass, Marketmakers
Quality Manager – Ann McCormack, Sky UK
Customer Relations Manager – Donna Munro, Directline Group
Customer Experience Champion – Dawn Redman, Hermes Europe
Support Manager – John Maguire, British Gas
Business Improvement Champion – Adrian Cobbledick, National Car Parks
Social Media Manager – Stuart Atkinson
Team of the Year – Home Group
Outbound – Danni Parsons-Moore, Barclaycard
Retention – Gerard Doran, Sky UK
Sales – Helen Grey, Sage
Service – Ronell Bienvenu, Lloyds Bank International
Contact Centre Manager
Outsourced – Danielle McCaffrey, Convergys
Less than 50 seats – Joanne Silner, Raven Housing Trust
Less than 100 seats – Brent Boxley, Close Brothers
More than 100 seats – Christine Allenson, Barclays Bank