NECCA 2016 – Shortlist Announced

NRG is proud to sponsor the North East Contact Centre Awards for the tenth year running.

NRG, which specialises in supporting the contact centre industry, with brands like Sage Plc, Atom Bank and Geoban UK, part of the Santander Group among its customers, has backed the awards – organised by events company Sunderland Live on behalf of Sunderland City Council – since 2007.

Congratulations to the following companies who have been shortlisted for the 2016 North East Contact Centre Awards:

Contact Centre Adviser of the Year 

Lauren Rath, Virgin Money
Karen Neale, Virgin Money
Stuart Hughes, Geoban
Andrew Thompson, Virgin Money
Alan Burgess, Virgin Money

Sales Star

George Udale, Utilitywise
Catherine Baird, Virgin Money
Sarah Taylor, Virgin Money

Contact Centre Dream Team

Bereavement Assist, Geoban
Michael McGuigan & Vicky Brown, Home Group
Customer Care Team, Utilitywise
Customer Support Team, Atom Bank
Speech Analytics Team, AXA Insurance

Inspirational Leader

Louise Bell, Home Group
Lauren Quinn, Fusion Contact Centre Services
Janette Haley, Firstsource
Helen Wilson, Atom Bank
Dawn Mordey, Sky UK

Customer Experience Champion

Lucy Thirlwell, AXA Insurance
Paula McEntee, Utilitywise
John Holmes, Geoban

People Development Heroes

Learning and Development Team, Auxilllis
The Learning Zone, Geoban
The People Experience Team, Atom Bank

Multi Channel Contact Centre Adviser of the Year

Aaron Crawford , Fusion
Thom Hurst, Home Group
Kayleigh Milner, Atom Bank

North East Contact Centre of the Year 2016, under 250 seats – Sponsored by NRG

Atom Bank
Home Group

North East Contact Centre of the Year 2016, over 250 seats – Sponsored by NRG

Sky UK
Fusion Contact Centre Services
Auxillis Limited

We look forward to joining the celebrations at the Winter Wonderland themed Gala Dinner at The Ramside Hall on Friday 18th November when the winners will be revealed.

Follow us on twitter @nrgplc #NECCA16