Learning & Development Hub – January 2017

NRG is proud to work in partnership with the Call Centre Management Association, CCMA to bring to you the Learning & Development Hub.

The Hub aims to encourage networking and the sharing of best practice ideas between L&D Practitioners and Training Managers from the contact centre community in the North East.

Our January meeting will be held at Computershare Loan Services, the largest mortgage servicer in the UK at their Doxford Park contact centre.

Computershare is a global financial administration company founded in 1978 (in Melbourne) and have been listed on the Australian Securities Exchange since 1994.  They came to the UK in 1995 with their HQ in Bristol and now employ over 16,000 people in over 20 countries to more than 16,000 clients and their 125 million customers. In 2016 Computershare acquired the Operations of the UKAR business (UK Asset Resolution).

Scott Smith, L&D Manager and Jen Usher, Academy Manager at Computershare UK

Scott Smith, L&D Manager and Jen Usher, Academy Manager at Computershare UK

‘Integration, Creativity and Engagement’ – Our winning formula

We will hear about Computershare’s approach to learning and how they are supporting their colleagues through change.  We will also take part in an interactive spotlight session on Creativity.

Date: Thursday 19th January 2017

Time: 09:00 – 12:30

Faciliatator:  Ann-Marie Stagg, CEO of Call Centre Management Association, CCMA

Computershare Presenters:  Jen Usher, Academy Manager, Scott Smith, L&D Manager, Trevor Todd, Training Consultant

Location: Computershare, Solar House, 7 Admiral Way, Doxford International Business Park, Sunderland, SR3 3XW, UK

Cost: Complimentary

Secure your place – NRG run the L&D Hub as part of our added value service and therefore give priority to our clients currently working within the contact centre sector.  Please note we cannot accept bookings from independent consultants or suppliers.  For further information please email juliemordue@nrgplc.com or call 0191 2604407/07595 204138.