Congratulations to the winners of UKCCA

Over 700 people joined the Call Centre Management Association at The Brewery in London to celebrate 21 years of the UK National Contact Centre Awards.

This is the longest established awards event for contact centre representatives in the UK and is well respected across the industry.

Congratulations to all involved for this unforgettable event and to the fantastic people who won an award:

  • Lifetime Achievement – Becky Simpson, VP Contact Centre Operations, Carnival UK
  • Contact Centre Support Manager – Shanice Goldspink, Direct Line Group
  • Recruitment Manager – Bryan Horrocks,
  • Learning and Development Champion – Martyn Bullard, Sage
  • Customer Relations Manager – Phil Hansborough, British Gas Metering
  • Resource Planning Manager – Sobaan Afzal, Sky UK
  • Quality Manager – Lindsey Cordes, Minster Law
  • Business Improvements Manager – Sadie Norman, Screwfix
  • Social Media Champion – Kit Webster, RBS
  • Customer Experience Champion – Sally Weir, BUPA
  • Team of the Year – OVO Energy
  • Team Manager, Webchat – Phil Redman, Tesco Bank
  • Team Manager, Rising Star – Abs Ahadi, Close Brothers
  • Team Manager, Outbound – Nikki Harper, BUPA
  • Team Manager, Retention – Claire Henderson, Sage
  • Team Manager, Sales – Louise MacLean, RSA
  • Team Manager, Service – Jess O’Halloran, AdminRe
  • Contact Centre Manager (Outsourced) – Catherine Rosso, Sykes Global
  • Contact Centre Manager (Small contact centres) – Alexandra Marsden, Royal London
  • Contact Centre Manager (Medium contact centres) – Darren Gibbins, Barclaycard
  • Contact Centre Manager, (Large contact centres) – Paul Dalby, Direct Line Group

Leanne Chambers, Head of Resource Solution, NRG presented the Learning and Development Champion Award to Martyn Bullard at Sage plc and comments, “The UK Contact Centre Awards acknowledge the incredibly talented people working within the Contact Centre industry.

“The contact centre industry is a key focus for NRG, we specialise in front and back office contact centre recruitment and work with many of the UK’s leading contact centres supporting recruitment for a multitude of varying positions from customer care, technical infrastructure to senior executive appointments. It’s tremendous to be part of this event.”


Winner of NRG L&D Award UKCCA

Winner of NRG L&D Award UKCCA