News

Contact Centre Careers – A Career of Choice?

Last September over 30 representatives from some of the region’s largest contact and shared services including Sage, NHS BSA and AXA Insurance came together for the inaugural North East Customer Contact Partnership ‘Changing Perceptions’ event, held at the Baltic on Gateshead Quays. The partnership backed by CCMA, Call Centre Management Association, Newcastle headquartered recruitment firm […]

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North East Contact Centre Awards 2017 shortlist announced…

Following a record number of entries, The Shooting Stars of the North East’s contact centre industry are unveiled as the shortlist is announced! This year’s competition was tougher than ever so to reach the shortlist is a fantastic achievement, well done and good luck to all during the judging process! Contact Centre Advisor of the […]

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ECCCSA17…and the winners are….

ECCCSA17 organised by Ann-Marie Stagg, CEO of CCMA, hosted by Fiona Bruce with special guest Sir Steve Redshaw CBE.

The winners and runners up of the European Contact Centre & Customer Service Awards, ECCCSA 2017 were revealed to a room of 1,100 guests at last night’s gala dinner. The awards ceremony organised by Call Centre Management Association, CCMA was held at Evolution, in London’s Battersea Park and hosted by journalist, newsreader and television presenter […]

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North East Contact Centre Awards 2017 – The search for our region’s stars has begun!

THE search is on to find the shining stars of the region’s contact centre industry as the North East Contact Centre Awards returns for its 14th year. Entries for the North East Contact Centre Awards, which celebrate the achievements of the frontline and support staff who make the region’s contact centres the best in the […]

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Introducing greenbean by NRG

greenbean by NRG

greenbean by NRG – fresh agile recruitment solutions for when your business needs it NRG today announces the launch of its outsourced recruitment solutions business signifying the company’s commitment and desire to be the leading RPO provider in the UK greenbean by NRG delivers agile talent solutions in totality or on a project basis. Offering […]

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NRG partners with NBS to support ambitious growth plans with major recruitment drive

NRG partners with NBS to support ambitious growth plans with major recruitment drive. Newcastle-based NBS is recruiting an entire new team to focus on developing its business in the UK and internationally. NBS, who are the leading global provider of technical information, specification and BIM tools to construction industry professionals, are looking to recruit six […]

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NRG lead the way in changing perception of customer contact careers

NRG is part of a new initiative driven by the private and public sector throughout the North East, with the aim of changing perceptions of working in the customer contact industry. The customer contact industry is experiencing huge growth due to re-shoring work from abroad, with over 3,700 new job announcements being made over the […]

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Creating future talent pipeline in NE contact & shared service centres

NRG has supported the North’s contact centre industry for almost 40 years.  we are committed to raising standards and the continued development of the industry as a whole. In the North East, 6% of the working population is employed by the diverse group of contact centres that operate in the region.  The area is home […]

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Sage move Learning & Development into the digital era

NRG is proud to work in partnership with the Call Centre Management Association, CCMA to bring to you the Learning & Development Hub. The Hub aims to encourage networking and the sharing of best practice ideas between L&D Practitioners and Training Managers from the contact centre community in the North East. Our Q2 meeting will […]

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Learning & Development Hub – January 2017

NRG is proud to work in partnership with the Call Centre Management Association, CCMA to bring to you the Learning & Development Hub. The Hub aims to encourage networking and the sharing of best practice ideas between L&D Practitioners and Training Managers from the contact centre community in the North East. Our January meeting will be […]

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