#UKCCA18 and the winners are…..

Congratulations to all finalists, runners up and winners of the UK National Contact Centre Awards 2018, see the full list of Gold Winners below: Individual Awards Contact Centre Support Manager – Glyn Collins – Ombudsman Services Customer Relations Manager – Nicola Gavin – Tesco Bank Resource Planning Manager – Nick Upton – Ventrica Quality Manager […]

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Contact Centre Careers – A Career of Choice?

Last September over 30 representatives from some of the region’s largest contact and shared services including Sage, NHS BSA and AXA Insurance came together for the inaugural North East Customer Contact Partnership ‘Changing Perceptions’ event, held at the Baltic on Gateshead Quays. The partnership backed by CCMA, Call Centre Management Association, Newcastle headquartered recruitment firm […]

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Winning stars of region’s contact centres unveiled

THE SHOOTING STARS of the North East’s contact centre industry have been revealed at the 15th annual North East Contact Centre Awards. Amongst the winners included BGL Customer Services, Atom Bank, Sage and Firstsource Solutions, who all have contact centre functions based here in the North East. Over 350 leading lights of the North East […]

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North East Contact Centre Awards 2017 shortlist announced…

Following a record number of entries, The Shooting Stars of the North East’s contact centre industry are unveiled as the shortlist is announced! This year’s competition was tougher than ever so to reach the shortlist is a fantastic achievement, well done and good luck to all during the judging process! Contact Centre Advisor of the […]

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ECCCSA17…and the winners are….

ECCCSA17 organised by Ann-Marie Stagg, CEO of CCMA, hosted by Fiona Bruce with special guest Sir Steve Redshaw CBE.

The winners and runners up of the European Contact Centre & Customer Service Awards, ECCCSA 2017 were revealed to a room of 1,100 guests at last night’s gala dinner. The awards ceremony organised by Call Centre Management Association, CCMA was held at Evolution, in London’s Battersea Park and hosted by journalist, newsreader and television presenter […]

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North East Contact Centre Awards 2017 – The search for our region’s stars has begun!

THE search is on to find the shining stars of the region’s contact centre industry as the North East Contact Centre Awards returns for its 14th year. Entries for the North East Contact Centre Awards, which celebrate the achievements of the frontline and support staff who make the region’s contact centres the best in the […]

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Proud to sponsor the DYNAMITES 17 AWARDS


Thursday 19 October 2017 The Dynamites 17 awards are all about shining a spotlight our successful North East organisations and recognising the amazing talent in our region. NRG are sponsoring the Growth Explosion Awards again this year. We want to celebrate growth – adding jobs, building companies, expanding with a wider field of projects. There […]

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Sage move Learning & Development into the digital era

NRG is proud to work in partnership with the Call Centre Management Association, CCMA to bring to you the Learning & Development Hub. The Hub aims to encourage networking and the sharing of best practice ideas between L&D Practitioners and Training Managers from the contact centre community in the North East. Our Q2 meeting will […]

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National Recognition for People, Teams & Programmes

Gain National Recognition for Your Best People, Teams and Programmes with UK National Contact Centre Awards The 22nd UK National Contact Centre Awards close for nominations at midnight on 28th February. That’s just a few days away now! This year, for the first time, the awards are recognising great teams and organisations as well as […]

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NRG, awarded top 10 accolade

Recruitment International has awarded NRG Top 10 RPO (Recruitment Process Outsourcing) provider.

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