Insights

Insights

UK National Contact Centre Conference 2017 Roundup

Insight from Julie Mordue, Client Relationship Manager at NRG. Last week, on behalf of NRG, I attended the UK National Contact Centre Conference organised by... Read More

Meet the Stars – Santander’s Operations Division

North East Contact Centre Awards 2016 Winners of ‘Customer Experience Champion’ and ‘People Development Heroes’. How do you identify an award winning entry to the... Read More

Meet the Stars – BGL Group Contact Centre of the Year over 250 seats

In this insight article we take a close look at BGL Group’s contact centre in Sunderland and speak to Head of Site, Mark Brannen and... Read More

What do the judges look for in an award winning contact centre?

As a judge for the North East, UK and European Contact Centre & Customer Service Awards, I meet amazing people and hear fantastic examples of... Read More

Meet the Stars – Winners of NECCA’s ‘Dream Team’ 2016

AXA Direct, part of the AXA Group has 500 staff split across two sites in Teesside. The North East Contact Centre Awards is something their... Read More

Meet the Stars – Home Group’s award winning contact centre

Once you pass the shiny glass cabinet in reception which is brimming with certificates and trophies, the first thing you see when you enter the... Read More