North East manufacturing – a strong and growing sector

The North East manufacturing sector is strong and growing with the number of manufacturing companies in the region increasing by 3.9% to 4,235 businesses in 2017, the fastest growth within the UK*. Despite recently losing it’s position as the only region in the UK to experience a positive balance of trade, the North East’s manufacturing […]

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Ask the Expert: Are you GDPR ready? #keepcalm

'Ask the Expert' on #GDPR #keepcalm

Sarah Lisgo, associate at commercial law firm, Square One Law talks about the myths and the compliance journey to GDPR. The impending General Data Protecting Regulation (GDPR) is high on the agenda for many of our clients. We are working with them to help dispel myths, remove uncertainty and ultimately assist with their GDPR compliance preparation in […]

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MGN Insight – Reaping the benefits of Apprentices

Kate Wickham, MD of Gateshead based specialist print manufacturer Gate 7

By Philip Cunliffe, Regional Business Editor at Insider The head of a Gateshead manufacturing business has spoken about the difficulties of getting the right young apprentices into the business. Kate Wickham, the managing director of decal manufacturer Gate 7, was interviewed by Insider for the first edition of the Manufacturing Growth Network (MGN). Gate 7, […]

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MGN Insight – Supportive Customers the Key to Exporting Success

By Laurence Kilgannon, Insider’s Digital News Editor Seaham-based family dairy processing company Prima Cheese has recently broken into China to expand its growing list of overseas customers. Already supplying its cheese products into Taiwan, Singapore and Hong Kong, the move into the lucrative Chinese market was the next logical step. And Prima Cheese now has its […]

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MGN Insight – Process Improvements to Boost Productivity

Focussing on efficiency gains and cost reductions has seen the company make numerous changes to the way the business operates.

By Philip Cunliffe, Business Editor of Insider Media A strong forward order book has led metal roofing and cladding systems manufacturer CA Group to not only expand its facility in Evenwood, County Durham, but to make process improvements to further boost its productivity. The focus on efficiency gains and cost reductions has seen the company […]

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Meet the Stars – ‘Contact Centre Advisor of the Year’

What sets the Contact Centre Advisor of the Year apart from everyone else? NECCA

By Julie Mordue I wanted to know what sets the ‘North East Contact Centre Advisor of the Year’ apart from everyone else, so who better to speak with than Alan Burgess of Virgin Money who was crowned WINNER in 2016. I was greeted by Alan with one arm outstretched to shake my hand, the other […]

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MGN Insight – Engineering firm targets £20M Turnover by 2020

Philip Cunliffe interviews Graeme Parkins in the launch edition of the Manufacturing Growth Network (MGN)

By Philip Cunliffe, Business Editor of Insider Media The boss of a specialist engineering business based in County Durham has outlined his expectation of reaching turnover of £20m by the end of the decade. Dyer Engineering’s managing director, Graeme Parkins, was speaking to Insider in the launch edition of the new Manufacturing Growth Network. Since […]

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How do we attract tomorrow’s talent to manufacturing?

By Julie Mordue As one of the top 5 UK regions for advanced manufacturing, the pressure on sourcing skilled talent in the North East region heightens the need for each employer to define their long term talent strategy. In a competitive talent market manufacturing is not always viewed as offering the most attractive career prospects […]

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UK National Contact Centre Conference 2017 roundup

UK NCCC 2017 image

by Julie Mordue Last week, on behalf of NRG, I attended the UK National Contact Centre Conference organised by the CCMA at the spectacular venue of the British Library, London. The theme this year was: ‘The Connected Customer Revolution: How to stay engaged with (and meet) the needs of the connected customer.’ The event, free […]

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Meet the Stars at Santander’s Operations Division

North East Contact Centre Awards 2016 Winners of ‘Customer Experience Champion’ and ‘People Development Heroes’. How do you identify an award winning entry to the North East Contact Centre Awards? Julie Mordue, Client Relationship Manager at NRG spoke to Louise Carter, Business Manager at Santander’s Operations Division to find out. Established in the UK in […]

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