Winning stars of region’s contact centres unveiled

THE SHOOTING STARS of the North East’s contact centre industry have been revealed at the 15th annual North East Contact Centre Awards.

Amongst the winners included BGL Customer Services, Atom Bank, Sage and Firstsource Solutions, who all have contact centre functions based here in the North East.

Over 350 leading lights of the North East contact centre industry came together on Friday evening to celebrate the achievements of both frontline and support staff that has made North East contact centres among the best in the Europe in 2017.

Back for its 15th year and following record entries, the winners and runners up of this year’s awards were announced during the prestigious ceremony held at Ramside Hall.

Leanne Chambers, Client Solutions Director at greenbean by NRG, said: “It’s fantastic to be celebrating the successes and passion within the North East Contact Centre sector; there have been some outstanding entrants this year. greenbean by NRG is proud to showcase the talent in the industry, congratulations to everyone involved.

The North East Contact Centre Awards 2017 winners and runners up are as follows:

Contact Centre Adviser of the Year 2017:
Winner – Danny O’Reagan, Atom Bank
Runner-up – Amy Wemyss, Utilitywise

Multi Channel Adviser of the Year 2017:
Winner – Kayleigh Milner, Atom Bank
Runner-up – Philip Key, Atom Bank

Sales Star 2017:
Winner – Anthony Hodgson, Sage
Runner-up – Karen Gray, Virgin East Coast Mainline

Customer Experience Champion 2017:
Winner – Lucy Hogg, Sage
Runner-up – Devinder Singh, Firstsource Solutions Ltd

Inspirational Leader 2017:
Winner – Johnny Auton, Firstsource Solutions Ltd
Runner-up – Ben Evans, Atom Bank

Recruitment Champion 2017:
Winner – Sean Gilholme, Atom
Runner-up – Firstsource HR Team, Middlesbrough

People Development Heroes 2017:
Winner – Sage New Customer Acquisitions Team
Runner-up – AXA Development Academy Team

Contact Centre Dream Team 2017:
Winner – Atom Customer Support Leadership Team
Runner-up – Barclaycard Social Media Team

Outstanding Contribution to Community 2017:
Winner – MI Community Team, BGL
Runner-up – Charity & Community Team, Santander

North East Contact Centre of the Year 2017, under 50 seats:
Winner – Atom Bank
Runner-up – Choice Future Planning

North East Contact Centre of the Year 2017, over 50 and under 250 seats:
Winner – Firstsource Solutions Ltd, Middlesbrough
Runner-up – Spark Response

North East Contact Centre of the Year 2017, over 250 seats:
Winner – BGL Customer Services
Runner-up – Auxillis