North East Contact Centre Awards 2017 shortlist announced…

Following a record number of entries, The Shooting Stars of the North East’s contact centre industry are unveiled as the shortlist is announced! This year’s competition was tougher than ever so to reach the shortlist is a fantastic achievement, well done and good luck to all during the judging process!

Contact Centre Advisor of the Year – sponsored by Go North East
Fiona Embleton – Sage UK Ltd
Amy Wemyss – Utilitywise PLC
Danny O’Reagan – Atom Bank
Ryan Adie – Lead the Way UK Ltd

Multi-Channel Advisor of the Year
Kayleigh Miller – Atom Bank
Philip Key – Atom Bank
Danny O’Reagan – Atom Bank
Craig Donnison – Sage
Andy Marshall – Atom Bank
Jack Collier – Virgin Trains East Coast

Customer Experience Champion
Lucy Hogg – Sage UK Ltd
Arran Whitaker – AXA
Alan Rodmell – Sage UK Ltd
Devinder Singh – Firstsource Solutions Ltd

Sales Star – sponsored by EC Outsourcing
Karen Gray – Virgin Trains East Coast
Andrew Chadkirk – Choice Future Planning
Anthony Hodgson – Sage UK Ltd
Mark Ferguson – Lead the Way UK Ltd

Inspirational Leader – Sponsored by Santander
Gillian Beattie – Lead the Way UK Ltd
Ben Evans – Atom Bank
Jonny Auton – Firstsource Solutions Ltd
Sam Oakley – Sage UK Ltd

Recruitment Champion
Firstsource HR Team Middlesbrough – Firstsource Solutions Ltd
Resource Team – Atom Bank

People Development Heroes
New acquisition sales coaches – Sage UK Ltd
Talent development team – BGL
Development academy team – AXA
GEAR programme – Insurethebox

Contact Centre Dream Team
Resource Team – Sage UK Ltd
Digital Knowledge Team – Sage UK Ltd
Social Engagement Team – Barclaycard
Customer Support Leadership Team – Atom Bank
UK Cards & Commercial Payments Learning Team – Barclaycard

Outstanding Contribution to Community
Utility Alliance
MI Community Team – BGL Group
Charity & Community Team – Santander
Newcastle Community Team – Tesco Bank

NE Contact Centre Under 50 Seats – Sponsored by Make It Sunderland
LTW Leads
Customer Support Team – Atom Bank
Bereavement Assist – Santander
Choice Future Planning

NE Contact Centre Under 250 Seats – Sponsored by greenbean by NRG
EC Outsourcing
Firstsource Solutions Middlesbrough
Customer Service Op – Northern Powergrid
Spark Response Contact Centre
Banking Assist Team Newcastle – Tesco

NE Contact Centre Over 250 seats – Sponsored by greenbean by NRG
Utility Alliance
BGL Customer Services
Echo U

Congratulations to all of the shortlisted nominees!! Tickets for the event are on a first come, first served basis, so don’t forget to book your tickets early, to avoid disappointment!!  greenbean by NRG are proud to headline sponsor the North East Contact Centre awards – quote ‘greenbean’ when making your booking to receive £10 discount per person.