Managing Change – Integration, Creativity & Engagement

NRG are committed to raising standards and the continued development of the contact centre industry which accounts for 5% of the region’s working population.

NRG in partnership with the Call Centre Management Association, CCMA brought together Learning & Development professionals from some of the region’s largest employers such as Barclays, British Airways, Newcastle Building Society and Sage to join a fun and interactive spotlight on creativity  held at Computershare’s Doxford Park contact centre.

Computershare Loan Services, the largest mortgage servicer in the UK acquired the operations of the UKAR business (UK Asset Resolution) in 2016.  The acquisition meant a huge period of transformation and change for employees as they moved away from being a government owned regional business to a global commercial organisation.

The Academy team at Computershare opened their doors to 30 industry professionals to share how they have supported their colleagues through this journey by removing barriers that may inhibit creativity.  The team demonstrated that learning can be fun and inexpensive by unlocking creativity.

Julie Mordue, Client Relationship Manager at NRG commented ‘The Learning & Development Hub aims to encourage networking and the sharing of best practice between L&D Practitioners and Training Managers from the contact centre community and addresses a wide variety of topics.

She adds ‘The Academy team at Computershare have demonstrated how they’ve supported their colleagues through substantial change in their operation with ‘Integration, Creativity and Engagement’

The NRG/CCMA L&D Hub meets on a quarterly basis, the next being on Thursday 6th April at Sage, Great Park, Newcastle.  For further information please contact Julie Mordue on 0191 260 4407.