About the role

A fast-growing company based in North shields are currently looking for an IT Systems Technician to fill a full time position

About the role:

The IT Systems Technician is an exciting role within the technical support department and will involve the successful applicant splitting their time between providing onsite support at a large academy and providing remote support from the office to a wide range of clients across various sectors.

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Responsibilities:

• Troubleshooting and diagnosing technical issues both onsite and remotely

• Management of IT infrastructure, including AV equipment

• Installing, upgrading, and repairing hardware both onsite and in our fully equipped workshop

• Assisting in project work

• Responding to support requests via telephone and email in a professional and timely manner

• Other duties as assigned by management

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Knowledge, Skills and Experience Required:

• ​Highly self-motivated and customer focused

• Strong windows desktop and server troubleshooting

• Experience with Microsoft 365administration, primarily Exchange, SharePoint, and Teams

• Experience resolving Microsoft Office application issues

• Infrastructure management (understand how an entire site fit together)

• Advanced networking knowledge – IPv4, VLANs, NAT, Proxy etc

• Virtualisation – Hyper-V

• VDI Experience – Microsoft RDS

• It will be necessary to have a full driving as well as a have your own car / van and be willing to use this for work purposes​

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Benefits:

• Free gym membership

• Training / Industry recognised certifications

• Company pension scheme

• Social company events

• Free water / hot drinks

• 32 days annual leave, increasing with length of service

• One hour lunch break

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If you are interested this role of IT Systems Technician, click ‘Apply Now’ and a member of our team will be in touch.