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Infrastructure Support Engineer

About the role

As an Infrastructure Support Engineer, you’ll be delivering a world-class service to major clients, supporting applications, platforms and Azure infrastructure.

This is a great opportunity to work with experienced professionals and grow your skillset in a fast-moving and dynamic environment. If you’re looking to develop and challenge yourself while having the opportunity to influence change and development, then this could be the role for you!

This is an exciting time to join the team as they transition to new technologies such as Kubernetes, in line with their desire to always be at the forefront of technology.

What you’ll be doing

  • Managing and supporting infrastructure and microservices within a containerised environment

  • Responding to alerts and fixing problematic infrastructure

  • Attend troubleshooting calls with suppliers/integration partners (Game Providers, etc.)

  • Maintenance of source-controlled environments

  • Designing and maintaining monitoring, measuring and alerting systems

  • Progressing and resolving incidents within SLA

  • Proactively identifying potential issues, using monitoring solutions

  • Working with engineering teams to implement support for pre-existing and new products

What we are looking for

  • Experience delivering a support service to external customers ideally in a digital or online environment

  • The ability to learn and adapt quickly to new technology

  • Experience with Cloud providers such as Microsoft Azure

  • Experience with Cloud provisioning tools such as Terraform

  • Strong understanding of Linux and to a lesser degree Windows Server Operating Systems

What we can offer you

A great benefits package and a competitive salary as you would expect from a forward-thinking and people-centric organisation. What sets us apart is our desire to look after our people in the best way we can and to ensure we are offering the best to our colleagues by asking for feedback, so you’ll be pleased to know our benefits package is always being reviewed.


  • A friendly, flexible and trust-based approach to working

  • 25 days annual leave, plus 8 bank holidays and a generous Christmas break

  • The use of a mobile phone or tablet of your choice, with the monthly contract covered

  • ‘Select Enhanced’ Bupa private healthcare - access from day 1 which covers all pre-existing conditions

  • Fully matched private pension scheme (up to 8% matched)

  • Life Assurance which pays out x4 of your salary to a nominated person(s)

  • Employee Assistance Programme - have access to support and practical advice on a variety of issues that might impact their life (provided by Bupa)

  • Innovation time - Engineers have regular opportunities to spend time developing skills and innovating.

  • A great office life! Free snacks and refreshments in the office every day as well as regular food van visits from the best places in Newcastle

  • Access to Calm - the #1 app for meditation and sleep

  • Lots of social events

  • Referral programme - help grow the team with talented individuals and be rewarded with a referral payment of £3,000 (pre-tax)

  • Holidays - extra discretionary days off through the year as an extra special thank you

If you’re interested in this role of Infrastructure Support Engineer, click ‘Apply Now’ and a member of our team will be in touch.

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