About the role

Complaints Coordinator

Leeds

LS27 0JG

Basic salary £24,000 + excellent benefits package

No weekends

Looking for a role where you can enjoy the benefits of hybrid working and every weekend free?

Are you a great listener and a natural problem solver?

Do you want a full time, permanent role that offers continuous training and internal development opportunities?

We’re looking for Complaints Coordinators to handle complaints via email, chat, telephone, and letter to achieve successful resolution and the right outcome for the customer.

Based out of our award-winning contact centre in Leeds. You’ll have the flexibility to work remotely up to half of your time – we’ll provide you with a work from home bundle that includes everything you need including a desk and chair!

Who are we looking for?

Naturally you’ll be a great communicator, but you’ll also be passionate about delivering a world class customer service. You’ll have a minimum of 12 months experience working in a busy complaint’s environment ideally within financial services, and are familiar with identifying vulnerable customers.

What are the benefits?

You’ll receive a starting salary of up to £24,000 and the opportunity to progress through our fantastic internal development programme. On top of this, there’s a discretionary annual bonus scheme. You’ll also enjoy a brilliant benefits package including 26 days holiday (plus bank holidays), a competitive pension scheme (double matched employee contributions up to a total of 8% of salary), a healthcare cash plan and life assurance- and a whole lot more.

Key words: Complaints, Complaints Coordinator, Complaints Handler, Customer Service