Financial Services: Permanent and interim volume appointments

NRG has over a decade of experience working with financial services. Our team partnered with a leading financial services organisation from 2007 until 2017. During this relationship, greenbean by NRG was awarded the UK-wide RPO contract for the end-to-end delivery of all appointments.

Managed through dedicated on site Resource Partners and supported by a central delivery team, the greenbean RPO solution delivered permanent and interim volume appointments across multiple business areas, UK wide; circa. 750 appointments per annum.

Over the first three years, the greenbean by NRG team achieved 100% compliance and a 95% reduction in attraction costs. Strong stakeholder relationships between our team, the Operational team and Human Resources were key to the success.

The RPO solution included the delivery of specialist and volume appointments across multiple business areas including:

  • Governance & Control, Operational Risk, Corporate & Retail Risk, Litigation
  • Technical Support (SAS Contractors, Developers, Data/Business Analysts), Data Quality, Programme Management including PMO Leads and Change Managers
  • Human Resources, Reward
  • Graduate Recruitment Programme
  • Retail & Corporate Operations
  • ISA, Mortgage Servicing & Processing, Financial Crime, Payment Operations
  • Customer Contact, Collections & Recoveries
  • Card Collections, Mortgage Collections, Credit Card Servicing, Insurance, PPI, Complaints

Key outcomes of the recruitment partnership:

  • Delivery of a cost effective solution across multiple locations
  • Dedicated Account Managers with an in depth understanding of the business and cultural alignment
  • Robust second tier supply chain managed by greenbean by NRG
  • Managed Service Provision (MSP) integrated solution for temporary workers and contractors
  • Promotion and protection of the client brand within each local labour market
  • Tailored attraction strategy and pipelining reflective of individual site and business area requirements
  • Talent pipelining and applicant engagement is integrated in attraction planning for each operating site
  • Diversity and community based engagement
  • Reduction in overall attraction costs by 95% over the first three years
  • End to end quality focused service solution to both client and candidate
  • 100% audit compliance and governance

“The relationship works on a partnership basis with an open approach, transparency in commercials and the ethos that both teams deliver 100%. The greenbean by NRG team is professional, takes ownership and is a great representation of our employment brand.”

Director of Operations