Calsonic Kansei Europe: Temporary workforce management

Calsonic Kansei Europe (CK) is a supplier of heat exchange, air conditioning, exhaust, interior, and electronic automotive components, headquartered in the UK with operations spread throughout Europe in Spain, Romania, Russia, France and Germany.

CK’s UK manufacturing operation relies on a flexible workforce of up to 20% to work alongside their permanent employees.

CK appointed greenbean by NRG as their recruitment partner to provide integrated resourcing solutions for temporary production, shop floor and warehouse / fork lift truck drivers to their three North East sites, situated in Washington, Sunderland and within the Nissan manufacturing plant.

CK wanted a partner who could conduct a full review of their recruitment process, tailor make a cost effective, compliant solution aligned to their permanent workforce and add value at every point of the process to support continuous improvement.

Following an in depth transition period which included NRG providing a designated CIPD and REC qualified Account Manager and flexible resourcing team, as well as working alongside CK’s HR team and key stakeholders to fully understand the business and each site; 178 staff were transferred under TUPE principals over to NRG.

NRG’s on-site team worked in partnership with CK to ensure that operational business objectives and targets were achieved through delivery of required staffing skills and volumes.

Increases in production then saw the introduction of a third shift, and in a short period of just three months the temporary workforce requirement at CK doubled to 410 at a time when all of the other Tier 1 suppliers were also ramping up. NRG worked with CK around their attraction strategy which included radio campaign, press advertising and recruitment open days to successfully fulfil the headcount requirement.

When the subsequent removal of the third shift then came about six months later, NRG managed a staggered headcount reduction of 90 temporary workers over a three month period, maintaining contact until there was an opportunity to return.

Focus then turned to recruitment for the then new CK warehouse at Doxford International Park. This project handled the TUPE of 15 staff from a previous logistics supplier as well recruitment of Reach Fork Lift Truck Drivers, a different requirement from the other CK sites who employ Counter Balance FLT Drivers.

NRG’s MI reporting includes fulfilment, managing absence, sickness & time keeping, performance management, turnover and payroll processing. The quality control processes and in-house payroll function contributed to 100% adherence to the service level agreement. Skill assessments were fully aligned to the required competencies of the role and the values of CK.

CK completed a comprehensive market value review and tender process and as a result, renewed NRG’s contract to supply their temporary workforce across all four North East sites for a further three years, demonstrating confidence in NRG’s ability.

Therese Liddle, CEO at NRG commented “Calsonic Kansei is a valued client to NRG. The success of this contract is the relationship between the two businesses, built on transparency, trust and confidence. We fully understand the complexity and challenges of Calsonic Kansei’s operating model within the automotive sector and our recruitment expertise supports their need for excellence, flexibility, high quality and good value.”

John Barnett, Operations Director at CK added “The agency temporary workforce is integral in operational efficiency for Calsonic Kansei, and we consider them part of our team. We are delighted to work in partnership with NRG, our chosen staffing partner; they are integrated with Calsonic Kansei teams and fully understand the operational best practice, efficiency and value we require to deliver total delivered cost savings to our customers.”