Technical Support Specialist
North Shields

  • Salary: £24,000 plus fantastic benefits
  • Job ID: 165937
  • Category: IT

Working as part of the Technical Support team, the Technical Support Specialist will provide first class customer support across a wide range of products, responding to our clients and their end-users and resolving any technical queries, issues and requests promptly.

 

 

Responsibilities include:

 

  • Responding to all customer requests for technical help and advise

  • Troubleshooting and resolving technical issues promptly keeping the customer informed at each stage

  • Ensuring all incidents reach satisfactory resolution

  • Prioritisation of tasks to ensure that service level agreement targets are met

  • Monitoring network availability and uptime, and co-ordinating action where required

  • Ensuring all service requests are completed professionally and efficiently

 

The successful candidate will have:

 

  • Worked in a technical support environment before with a track record of delivering high level customer service

  • A keen interest in IT and keep abreast of the latest trends in technology

  • Knowledge of Microsoft Outlook, Windows and an understanding of TCP/IP and basic network setups

  • A proven track record with Remote Support (Remote Desktop/Team Viewer) and well as phone support only

  • Self-Motivation and a drive to learn

 

Desirable skills:

 

  • Cisco knowledge/CCNA/general networking

  • VoIP

  • Firewall/router knowledge

 

Notes:

  • This role includes a rotating shift pattern of day and nightshifts covering 24 hours a day, 365 days a year.

 

Salary: £24,000 plus excellent benefits