IT Customer Service Engineer NORTH EAST
- Salary: £Day Rate
- Job ID: 165832
- Category: IT
IT Customer Service Engineer
Newcastle upon Tyne
£negotiable dependent upon experience
Initial 3 month contract
Our client is currently looking to recruit an IT Customer Service Engineer whose role will be to provide a high level of remote and onsite IT technical liaison, end user support and network administration, with responsibility for the full lifecycle of incidents and problems.
To resolve incidents and problems both directly from customers and through technical escalation
To use existing skills and knowledge as well as appropriate support resources to identify resolutions to incidents
To implement fixes and solutions where appropriate either via discussing directly with end user or via email, remote control or onsite
Skills and Experience
Vast experience working in either 1st or 2nd line IT support
Vast experience in a customer facing environment
Exposure to and hands on experience of working within an IT service provider environment
Good understanding of Microsoft products. Basic experience of servers - preferably in Linux / Cisco and how they operate
Basic understanding of ISO/BSI and ITIL frameworks
Basic understanding of working with Service Level Agreements
Ideally you would be immediately available to start this role.
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