IT Customer Service Engineer
NORTH EAST

  • Salary: ┬úDay Rate
  • Job ID: 165832
  • Category: IT

 

IT Customer Service Engineer

Newcastle upon Tyne

£negotiable dependent upon experience

Initial 3 month contract

 

Our client is currently looking to recruit an IT Customer Service Engineer whose role will be to provide a high level of remote and onsite IT technical liaison, end user support and network administration, with responsibility for the full lifecycle of incidents and problems.

Key Responsibilities:

  • To resolve incidents and problems both directly from customers and through technical escalation

  • To use existing skills and knowledge as well as appropriate support resources to identify resolutions to incidents

  • To implement fixes and solutions where appropriate either via discussing directly with end user or via email, remote control or onsite

 

Skills and Experience

  • Vast experience working in either 1st or 2nd line IT support

  • Vast experience in a customer facing environment

  • Exposure to and hands on experience of working within an IT service provider environment

  • Good understanding of Microsoft products. Basic experience of servers - preferably in Linux / Cisco and how they operate

  • Basic understanding of ISO/BSI and ITIL frameworks

  • Basic understanding of working with Service Level Agreements

 

Ideally you would be immediately available to start this role.

 

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