Collections Advisor

  • Salary: Up to £17,000 per annum
  • Job ID: 165660
  • Category: CONTACT CENTRE

Many of us struggle financially for a wide variety of reasons.


Do you want to be part of an organisation where you can help those who are struggling to get back on their feet?


There’s always a solution. Could you be the one to find it?



We have some fantastic opportunities to work with a leading third-party mortgage servicer at Doxford Park in Sunderland.


We are looking for Customer Service Advisors to work as part of a busy call centre within the Collections Department.


As a Customer Service Advisor, you will help customers who are experiencing financial difficulties, assisting them to make repayment arrangements and also offer them financial options and guidance according to their individual needs. This is a great opportunity to make a difference through your work.


This position involves a mix of both inbound and outbound calls with customers and every call will offer a different challenge.


You don’t need contact centre experience to apply, just strong customer service skills. Excellent communication and listening skills together with a friendly, empathetic and resilient nature is a must for this role.


You will receive extensive training and development.


This is a full time, permanent contract offering a rewarding salary of up to £17,000 per annum plus quarterly bonus, a benefits package including 25 days holiday, stakeholder pension scheme and much more!

This is a leading brand with a huge focus on training and development so there will be lots of exciting career development opportunities available to you!

Shifts for this role are rotational and you should be flexible to work between the opening hours of the department which are Monday to Friday 8am – 9pm and occasional Saturdays and/or Sundays (usually 1 in 3) 8.30am – 6pm with rota days off during the week for working on a weekend.


Interested? Send your CV across today or call us for a chat – we’d love to hear from you!


Due to the high volume of candidates responding to our adverts we are not always able to provide feedback on your application. If you don't hear from us within the next five days, please assume you have been unsuccessful on this occasion. However, your details will be kept on file and you may be contacted about other opportunities.