Customer Service Advisor Inbound

Customer Service Advisor – Inbound

Temporary for 12 weeks with a view to become permanent.

Location: Gateshead.

Hours: 40 per week on rota between 8am and 8pm Monday – Friday & 9am and 4pm Saturday and Sunday.

Probity: Due to the nature of the role, candidates are required to complete a credit & basic disclosure check.

Job Description

As a Customer Service Advisor, you will handle inbound calls on behalf of a leading public sector organisation, in a fast paced contact centre environment.

You will provide assistance regarding financial and routine enquiries, in a professional, and conscientious manner, with a high regard for quality at all times.

You will be speaking to a variety of customers, from students and parents, to teachers and financial bodies

Every call is different, as and the ability to effectively control the call, in a calm and positive manor is essential.

With active listening, and effective questioning skills, combined with a persuasive style and strong product knowledge, you will provide a first time resolution of every call, ensuring a positive customer experience at all times.

To provide such support, we are seeking articulate individuals who are confident communicators with proven customer service experience.

You will be IT literate, comfortable navigating multi screens, and competent using in house systems, following internal training.

Required abilities:

  • Strong communicator: Active listener, and articulate.

  • Problem solver: Able to think on feet, and multi task.

  • Resilient, focused and target driven.

  • IT literate

Personal competencies:

  • Effective team player

  • Strong communicator

  • Self-motivated, driven

  • Dedicated and enthusiastic