Russian Speaking Customer Support Agent
NORTH EAST

  • Salary: £18,200 per annum plus 3% bonus
  • Job ID: 165554
  • Category: CONTACT CENTRE

Calling all Russian gamers!

Are you a native Russian speaker?

Are you an active gamer?

Do you want to improve gamers’ experiences worldwide?

Our client, a leading video game publisher based in Newcastle City Centre is looking for a new addition this May!

Role?

In this role, you’ll be supporting customers via webmail and telephone. By bringing your passion for gaming to your role, you’ll be delighting and astounding customers with your product knowledge while looking for opportunities to improve their gaming experience.

Essential Requirements?

You’ll need the following to be successful in this role:

  • Native Russian speaker

  • Strong technical ability– ability to troubleshoot effectively in a technical/PC/Gamer support environment

  • Good understanding of social media activity, Facebook, Twitter, You Tube

  • Good spelling and grammar

  • Quick thinker – work proactively

  • Good communicator & team player

  • Able to work on own initiative

  • Experience of Customer Support ticketing tools, a knowledge of Salesforce is a plus

  • Active gamer

Salary?

These roles are fixed term contracts for 12 months so the starting salary is £18,200 per annum pro rata. You’ll also receive 3% bonus as well as a range of fantastic benefit such as private medical insurance, being part of the pension scheme and 22 days holiday per year.

Working Hours?

These roles are full time. You’ll work 40 hours per week on a rotational shift pattern between 9.30am – 6.00pm and 1.30pm – 10pm.

Interested? Send your CV over today or call us for a chat – we’d love to tell you more!