Infrastructure Engineer
Tyne & Wear

  • Salary:
  • Job ID: 165550
  • Category: IT

Providing 3rd line technical support to internal and external users, you’ll have the freedom to explore and provide the best solutions for our clients users and in turn develop your technical skills by supporting some challenging and interesting products and technologies whilst also been part of the delivery team, implementing and developing new and existing systems.



  • Exceptional customer service skills

  • At least 3 years of experience working in similar role

  • You must possess a full UK driving license and have suitable transport with business insurance

  • Demonstrable ability to manage and prioritise significant workloads

  • Fault finding and troubleshooting skills essential

  • Logical and thorough in approach to incidents and requests

  • ITIL Awareness

  • Extensive PC hardware & printer support experience

  • Significant Microsoft Windows 7/8 and 10 Operating System skills and experience

  • Significant Microsoft Office Applications 2010/2013 and 2016 skills and experience

  • Microsoft Windows 2008/2012 server administration skills and experience

  • Microsoft Active Directory and Group Policy administration experience

  • Microsoft Exchange 2010/2013 and Office 365 administration experience

  • Microsoft Office 365 product stack knowledge and experience working with

  • Microsoft SQL 2008/2012 and 2014 maintenance and administration experience

  • Microsoft DHCP (Failover scopes) and DNS administration skills and experience

  • Microsoft IIS administration skills and experience (HTTP/HTTPS binding and SSL Certs)

  • Sophos Firewall/NAT and ACL administration skills and experience

  • Microsoft Azure skills and experience

  • Basic administration skills and experience of Veeam Backup and Replication

  • Understanding networking and have experience of diagnosing network related issues

  • Basic administration skills and experience of VLANS, Routing protocols, Switch administration

  • VMware 6.x/Microsoft Hyper-V administration skills and experience

  • MFP/Printers/Wireless Access Points and UPS device administration skills and experience

  • Understanding best practice around security