Customer Service Consultant - Northallerton
Northallerton

  • Salary: 15,984
  • Job ID: 165515
  • Category: RETAIL

The role will be to act as the first point of contact and provide an excellent customer service offering a choice of savings, mortgages and associated products. To be able to confidently and accurately handle and process monetary transactions using the computer systems on a daily basis.

This role is part time only, the salary will be Pro Rata (25 hours pw) and is based in Northallerton

Main Duties

  • Sell savings, mortgage, insurance and associated products and services to new and existing customers.

  • Accurately handle and process counter transactions using the various computer systems.

  • Answer general enquiries from customers in person, by post, email or telephone following Customer Service Standards.

  • To produce, issue and follow up general insurance quotations.

  • Carry out general administration tasks to assist in the efficient running of the Branch.

  • Contribute effectively during staff meetings and performance reviews to enable high standards of performance to be achieved.

  • ATM Housekeeping (where applicable)

  • Community Branch administration (where applicable).

  • Identification of improvements and changes to improve the customer experience including systems and controls.

  • To act as a Brand Ambassador for ensuring that fruitful relationships are maintained and developed in the community.