Linux Administrator
Newcastle

  • Salary: £23,000 - £28,000
  • Job ID: 165442
  • Category: IT

 

 

 

Our client is looking for an experienced Linux Administrator to provide effective front line IT support with a strong focus on Linux technologies.

 

Main Duties and Responsibilities

 

  • 1st line end user technical support with a particular focus on Linux and related technologies.

 

  • Implementing fixes and solutions where appropriate either via discussing directly with the customer, via email or via remote control

 

  • Liaising with onsite support / field engineers to provide technical support where required

 

  • Assisting other teams with troubleshooting and ticket management

 

  • Manage, categorise and prioritise 1st line tickets – including problems, queries and requests regarding Pulsant services as well as internal support functions

 

  • Escalating calls to Technical Resolution groups in a timely manner

 

Protecting and promoting the Company’s image by approaching all service issues in a positive and effective manner, responding immediately to fault calls and service requests

 

 

Additional Responsibilities:

 

  • Flexibility is required of all job holders to adjust responsibilities as required from time to time by their Line Manager/Divisional Director

 

  • All roles will be required to handle confidential information and/or sensitive data in a professional manner and in line with existing Company processes and policies

 

  • The content and reporting lines detailed in this job description may be reviewed and changed from time to time to reflect organisational requirements.

 

  • This list is not exhaustive but provides an indicator of likely tasks and responsibilities

 

Special Conditions:

 

  • This role may require occasional customer and site visits throughout the UK

 

  • This role may require Monday to Sunday out of hours and on call working where necessary

 

  • This role may require working on a 24/7 shift basis.

 

  • This role requires the willingness of providing holiday cover and overtime as required

 

Skills/Knowledge Required

 

 

Essential

  • Minimum HNC or equivalent in IT, Computer Science or similar discipline or proven equivalent working experience

  • Experience of providing IT support services

  • Experienced working with Linux

  • Experience of delivering results in a customer service / client focussed role

  • Good basic technical understanding of various aspects of IT

  • Basic understanding of servers – preferably in Linux and Cisco – and how they operate.

  • Some knowledge of ISO / BSI and ITIL frameworks

  • Basic understanding of working with Service Level Agreements

Desirable

  • Ideally hold a current MCP level qualification or be able to demonstrate a similar level of knowledge of Microsoft products and applications

  • ITIL Foundation qualification