Customer Support Lead
Darlington

Exciting opportunity to join our Customer Support Department and lead a well-established Service, Savings and Mortgage team.

Your role will predominantly be to manage the day to day running of the teams, plan and manage the operational activities of the various roles within the teams, ensuring that the level of customer service is aligned with the Society’s brand and tones of voice.

As the team leader you will be used to people management, working to KPIs and service standards, be able to prioritise, have a keen eye for detail and be a champion for change.

Driven in providing a high quality service to internal and external customers and seek to improve efficiency and effectiveness of customer support by analysing and proposing recommendations for improvement.

 

Provide weekly and monthly statistics and performance reports

 

Initially working 9am-5pm, with some Saturday working.