Mortgage Advisor

Our client is a leading Mortgage Lender based in Sunderland, they deliver high levels of customer service and financial support to their customers.


They are extremely proud of their rich and diverse heritage and of their staff who are rewarded with fantastic benefits and an exciting future.



Salary is £24000 - £27000 depending on experience


Company Benefits

25 days holiday, plus a holiday scheme.

Life Assurance


Childcare Vouchers

A reward and recognition scheme

Employee Assistance Programme

Bonus scheme



This role will involve dealing with customers, to undertake advice and calls from mortgage customers and landlords in order to service their accounts and understand & discuss their individual financial circumstances relative to their mortgage payment commitments.


You will be required to fact find investigate further customer data and recommend appropriate options and solutions for customers as required.



Cemap qualification level 1,2 & 3 is essential



The right candidates must have previous experience in financial services and the ability to deliver excellent customer service, empathise and advise customers and offer support and advice.



Work patterns will be - Monday - Friday 08.00am -8.00pm Saturday 09.00am -4.00pm ad Sunday 10.00am - 1.00pm, you will work a rotating shift pattern.


All candidates must pass a credit check and a CRB.