Project Manager

  • Salary: Upto £40,000 + £4K Car allowance
  • Job ID: 164980
  • Category:

Our client is a market leader provider of accident services to motorists. Having gone through a huge rebranding they are now looking to recruit a Project Manager within business change. Based in the business change division you will be part of a dynamic organisation overseeing 600 FTE in a customer service contact centre environment.


The role will include the following:



  • Management and delivery of a wide variety of business led change using agreed project management methods, ensuring they are completed in line with business requirements and quality expectations;

  • Effective management and reporting of all project stages to provide required structure and control throughout the project lifecycle;

  • Produce and maintain detailed project plans. Identify, track and manage risks, issues and actions to ensure project objectives are achieved;

  • Manage product delivery (e.g. business case, requirements, specifications, test plans, implementation plans, user procedures, project communications and business readiness);

  • Provide leadership to a team of Business Analysts and cross-functional project teams to ensure change initiatives and work-flow is progressed in line with scope, project plans and stakeholder expectations;

  • Play a pro-active part in issue resolution, through effective assessment of options and recommendations;

  • Ensure requirements are managed effectively and scope controlled throughout project life cycle;

  • Take responsibility for implementation and release management to ensure smooth transition to live operation and handover to business operational teams to achieve a BAU state;

  • Ensure effective management of project resource in order to achieve timely delivery in line with objectives;

  • Develop and maintain strong working relationships and ensure effective communication between project participants, delivery teams and stakeholders;

  • To ensure clear visibility and understanding of expected project and change success criteria, so that this can be accurately assessed post go live;

  • Be an ambassador for the Business Change team working in partnership with the rest of the business and associated support functions to help develop a culture of continuous improvement;

  • To act as a mentor for other members of the business change team offering advice and guidance on best practice, resolution of issues and encouraging continuous personal development;


Candidates will have a strong background in project management and Commercial experience, with a minimum 3 years in a commercially focussed business change function.


Salary: Up to £40,000 + £4k Car Allowance and excellent benefits.