Customer Contact Centre Associate
Sunderland

Are you looking for a rewarding role where you can really make a difference?

We are looking for enthusiastic, driven individuals to join a thriving team who are dedicated to providing the best solutions for customers.

Within this role, you’ll be using your listening and negotiation skills to cater for each customer’s individual needs.

What do you get in return for your hard work?

As a Contact Centre Associate you will play an essential role in delivering excellent service and implement improvements to accurately determine the customer needs and identify the most appropriate solution.

You’ll receive a starting salary of £15,000 - £16,500 per annum plus a fantastic benefits package!

  • Incentive scheme

  • Pension scheme

  • Life assurance

  • Holiday trading scheme

  • Shopping discount vouchers

  • Childcare vouchers - salary sacrifice scheme

  • A reward and recognition scheme is available for managers and colleagues

to nominate individuals for rewards to recognise outstanding performance

  • Employee Assistance Programme

You will be working 35 hours per week on rota shifts between Monday to Friday 8am – 6pm plus occasional weekends. You will be required to work one Saturday every 3-6 months. At month end opening hours are extended until 8pm over 3 days.

Before you embark on your new career, you’ll complete a comprehensive training programme to fully equip you with the knowledge essential to provide an outstanding service for every customer.

Interested?

To find out more about these exciting opportunities, please send your CV over to us or call us for a chat – we’d love to hear from you!

Due to the high volume of candidates responding to our adverts we are not always able to provide feedback on your application. If you don't hear from us within the next five days, please assume you have been unsuccessful on this occasion. However, your details will be kept on file and you may be contacted about other opportunities.