IT Service Delivery Manager

  • Salary: £40,000 - £50,000
  • Job ID: 164793
  • Category: IT

NRG are currently recruiting for an experienced IT Service Delivery Manager for a prestigious establishment based in Newcastle.


You will be responsible for the following:


  • Responsible for monitoring team budgets on a monthly basis ensuring that there is adequate funding for all IT plans.

  • Contributes to the financial planning and budgeting processes of the Department

  • Ensuring that all team members and contractors are managing their time and completing timesheets on a weekly basis

  • Responsibility for workload and people resource management, forecasting peaks and troughs in demand

  • Responsibility for Service performance relating to ticket management of escalations via the Service Desk

  • Ensuring that Service performance relating to Non Standard work requests and Standard Operating

  • Responsible for taking appropriate action to anticipate, investigate and resolve problems in systems and services.

  • Responsible for taking the lead where appropriate in Major Incident Management issues when they arise

  • Responsible for reviewing and developing the working procedures relating to the Service Desk and Desktop Support.

  • Responsible for reviewing and leading on continual service improvement through the development of good working practices and procedures

  • Maintain a current risk register of operations within area of responsibility

  • Responsible for ensuring that processes within their area/teams are followed and that the relevant standards and principals are adhered to.

  • Responsible for continual service improvement plans in their area/teams and ensure that this adequately supports University needs.

  • Responsibility for Health & Safety within your team ensuring that risk assessments are reviewed every week.

  • Leads and inspires teams to successfully support objectives and deliverable aligned to the IT Strategy, University Strategy, Corporate Goals and Vision 2025

Salary: £40,000 - £50,000 plus fantastic benefits