Technical Head of Customer Operations

Do you have an understanding of SAAS?

Are you vastly experienced and passionate about client services?

Do you have experience in a high growth company?

Do you have a strong management and technical background?

Do you have experience of managing Zendesk?


NRG are delighted to be recruiting for an experienced Technical Head of Customer Operations for a global organisation based in Newcastle.

Reporting to the Director of Customer Operations You will deliver and execute a content strategy that demonstrates best practices to the organisations customers and partners. You will work with teams to increase service levels and exceed customer expectations through driving consistency in process and improving efficiencies in the work place.

The Technical Head of Customer Operations will have extensive people management experience,working within a technical background. A technical background is absolutely essential. Global travel may be required.

Due to the high volume of candidates responding to our adverts we are not always able to provide feedback on your application. If you don't hear from us within the next five days, please assume you have been unsuccessful on this occasion. However, your details will be kept on file and you may be contacted about other opportunities.