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Customer Service Co-Ordinator

Location: Gateshead


Job Type: Temporary

Job ID: 169606

Are you working in Customer Services and seeking a new role?

We have an opportunity for a Customer Service Co-Ordinator to join the Customer Care Team for a construction company based in the North East.

Providing admin support to the Customer Care team, you will be liaising daily with sub-contractors and suppliers alongside providing customers with aftercare of the highest quality.

Based in the Gateshead office on a full-time basis, this role is initially temporary, with a duration of 3-6 months, with a view to going permanent for the right candidate.

Duties will include:

  • Recording reported defects accurately onto the system

  • Reporting defects to subcontractors and ordering materials

  • Work collaboratively with colleagues and liaising with subcontractors/clients to ensure effective resolutions

  • Updating of information/records onto the system

  • Communicating with customers, client and subcontractors by telephone and e-mail

  • Carrying out customer satisfaction

  • Provide day to day admin support, (photocopying, typing, and ordering stationery, supporting office admin for the Considerate Constructors Scheme and standard site set up).


The right candidate:

  • Strong team player

  • Great organisational skills

  • Proficient in Microsoft Office packages

  • Motivated to provide excellent customer service

As a company, they believe in motivating, developing and rewarding people, and giving them a place to grow their careers.

If you’re interested in this role, send across your CV and a member of our team will be in touch.