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Customer Service Advisor – Rotational

Location: North East

Salary: £19,500 - £21,500

Job Type: Permanent

Job ID: 169591

Do you have customer service experience gained in either a face to face or contact centre setting?


Are you looking to work a diverse and inclusive employer where you can be your true self and given the tools and opportunities to get on in your career?


If so, we’d love to tell you more about what makes us all tick – and what that could mean to you as part of the team.


Due to business growth, we are looking to add talented people to the friendly General Insurance team based in Newcastle. You will be able to help customers decide on the right actions on a wide range of insurance products and services from a comprehensive portfolio that includes motor, health, home, pet, and dental ranges. For the right people this is a unique opportunity to build a successful career within financial services.


Using your excellent listening and rapport building skills gained from retail, hospitality, leisure, or a call centre environment, you’ll receive inbound calls from customers and provide an outstanding customer experience. By taking responsibility for each customer, you’ll use your own judgement to resolve queries appropriately – but don’t worry, full training will be provided so that you can do your role effectively.


With a start date of 21st February 2022, you’ll work on a 6-week rotation between the hours of 8am - 8pm which only includes 2 full weekends.


In return you will receive a competitive salary ranging from £19,500 - £21,500 and a broad choice of benefits including Colleague Clubcard giving you discount off your shopping!!


If you’re passionate about delivering excellent Customer Service and want to work for a company that values and rewards their colleagues, then we’d love to hear from you!


*As you will be working in an FCA regulated environment you will need to pass Credit and DBS checks in order to be offered the role.