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Customer Service Team Leader

Location: Newcastle

Salary: £27,000

Job Type: Permanent

Job ID: 169551

We’re looking for a Customer Service Team Leader to join and lead a UK Customer Service Team on a 12-month FTC to cover a period of maternity. Our client is an established brand name manufacturer and the role is based in their North East headquarters.


The ideal candidate will be someone that can drive performance in a fast-paced environment and is passionate about people development and customer experience.

 

The Customer Services team is responsible for all aspects of customer service provision in their region, from product/application advice, through to order fulfilment and post-sale support.

The salary is £26,000 - 27,000 depending on your experience.

 

Great working hours & company benefits:

  • Monday to Friday 8.30am – 4.30pm or 9am – 5pm

  • 25 days holiday + bank holiday

  • Free parking

  • Onsite gym

 

Responsibilities:

 

  • Leading a team of Customer Service Advisors to ensure they deliver world class customer experiences

  • Be responsible for all of your team’s customer interactions and performance

  • Carrying out quality checks for each advisor, providing them with regular feedback and coaching

  • Ensuring all customer requirements are fully met within agreed timescales

  • Daily management of your team and conducting team meetings

  • Developing staff through monthly 121's and ongoing training and coaching

 

 

About you:

 

  • Previous experience in a customer focused Team Leader role, ideally for a manufacturing business

  • Strong computer system experience, ideally ERP and MS Excel

  • Passionate about people development and customer experience

  • Ability to work under pressure, manage your time effectively and work on your own initiative

  • Excellent analytical, decision making and problem-solving skills

  • Excellent communication skills at all levels

 

This is an exciting opportunity to lead a team and oversee their success.

 

If you’re interested in this role, send us your CV and a member of our team will be in touch.