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Claims Handler

Location: Newcastle

Salary: £20,000

Job Type: Permanent

Job ID: 169545

We’re looking for people who will go the extra mile for customers – and we’ll do the same for you!


If you have previous experience in a customer service, either face to face within retail, hospitality, leisure or in a telephone-based or contact centre setting we’d love to talk to you about joining Tesco Bank.


We’re looking for Customer Service Advisors to support customers to report their insurance claims. You’ll handle all first notification of loss (FNOL) and settle straight forward claims whilst providing an outstanding customer experience.


Don’t worry if you’re not from a banking or insurance background as full training and ongoing coaching is provided to help you do your role.


Working in our Newcastle contact centre you’ll work 36 hours per week on a rotational shift basis between the hours of 8am to 8pm Monday to Sunday. - Handlers work 2 full weekends and 1 Saturday with set Rota days off in the week and these weekends are grouped together so you will have 3 full weekends off in a row.


In return you’ll receive a competitive basic salary and a broad choice of benefits including discount off your shopping at Tesco!


Diversity and Inclusion 


We are proud to have an inclusive culture at Tesco Bank where everyone truly fells able to be themselves. At Tesco Bank, we not only celebrate diversity, but recognise the value and opportunity it brings to enable us to help our shoppers manage their money a little better every day. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. 


We also know the importance of balancing work with life's other commitments. Please talk to us at interview about the flexibility you need, and we'll explore what's possible. 


Wherever your talent lies, you’ll find challenge and reward in equal measure. We’re here to go the extra mile for our customers – and we’ll do the same for you. It’s simple. As long as you have the ambition, we’ll provide the opportunity for success.