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Customer Service – Digital

Location: Leeds

Salary: Pro-rata

Job Type: Permanent

Job ID: 169531

Part time opportunity! Digital Customer Coordinator!

There are a range of shift patterns available to suit every schedule.

We’re looking for tech-savvy individuals with a passion for great customer service to join one of the Best Companies in Yorkshire and The Humber as awarded by the Sunday Times Best Companies.

For the right people this can be the start of a successful career with an innovative and data driven business operating a range of carded and digital credit solutions for some of the UK’s most loved brands.

Based near Leeds, their contact centre is at the heart of their business – it’s where they connect directly with customers via phone or WebChat.

As winners of the ‘Most Effective Digital Customer Experience’ at the European Contact Centre and Customer Service Awards 2020, you will be part of an award-winning team that supports customers to become more ‘digitally confident’ and ‘assist them getting and remaining online’.

To be successful in this role you will be technically savvy demonstrated either through your work or because you have a personal passion for technology. You’ll have a good general understanding or experience of technical support, iOS and Android technology, web applications and an awareness of cyber security.

You will share your knowledge with empathy and help customers to understand the benefits of digital servicing and help them to access their accounts online with confidence. You’ll articulate complex matters in simple terms without the use of jargon, and ensure customers consistently receive a world class customer experience.

Colleagues joining the team can expect full training from day one and a fantastic development programme.

The contact centre in Morley has been thoughtfully designed with collaborative working spaces, shower facilities and changing rooms, and places to relax with pool tables and foosball.

There is also free parking on-site.

Diversity & Inclusion

We are an equal opportunity employer and value diversity at our company. We want all our colleagues to feel able to bring their whole selves to work. We will not discriminate on the basis of age, physical or mental disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex and sexual orientation. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the application and interview process.


Send across your CV and a member of our team will be in touch!