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Pensions Administrator

Location: Newcastle

Salary: 20,000-28,318 DOE

Job Type: Permanent

Job ID: 169490

Our Newcastle based client have an opportunity to join them as Pensions Administrator.


Reporting into the Pensions Manager, the purpose of the role will be to actively contribute to the effective overall management and day to day administration of the Company’s pension arrangements. The ideal candidate will be currently working within the pensions’ arena, be proactive, possess strong communication skills and have the capability to work on their own and as part of a team. The ability to show initiative and fit in with the dynamics of the department will be important.


Key Responsibilities & Accountabilities


  • Undertake administrative duties (experience of Microsoft Office software, in particular word and excel is essential) such as letter writing and updating spreadsheets.

  • Updating member records within Profund (pensions database)

  • Calculating member benefits

  • Liaising with third party administrators Fidelity

  • Utilising Fidelity’s administration platform ‘PlanViewer’

  • Dealing with general correspondence

  • Dealing with member queries on the telephone helpline

  • Dealing with bulk annual mailings and exercises

  • Ad-hoc project-based tasks



Key Skills, Knowledge, Experience and Competencies: -


  • Excellent written, verbal and numerical skills. Ability to communicate often complex technical issues in clear and concise terms to non-pensions people

  • Excellent telephone manner

  • Good team player with proactive, flexible approach to work and a problem-solving attitude

  • Excellent organisation and multitasking skills with the ability to work under pressure

Achieving consistently high standards of productivity, accuracy, and presentation of work. Attention to detail and finishing are essential