< Back to Vacancies

Service Management Specialist

Location: Newcastle

Salary: Upto £50,000

Job Type: Permanent

Job ID: 169485

Are you looking for an opportunity to work for a global law firm with excellent company benefits and career progression?

Do you want to work for an organisation that embraces hybrid working?

Do you want to work for a company listed in the Top 30 Employers for Working Families?

Due to growth and expansion, they’re looking to recruit an experienced Service Management Specialist to join their technical hub in Newcastle.

You will promote ITIL best practice across the full lifecycle of all IT Services.

This includes Problem Management, Change Management, Major Incident Management, Incident Management, Request Fulfillment, Release Management, SACM, and Service Design & Transition for the EMEA region.

Key Responsibilities

  • Be conversant in most of the ITIL-based processes within ITSM.

  • Manage projects with support and guidance from the Service Management Manager.

  • Re-work, amend or implement some ITIL disciplines from scratch, as part of the SME's remit.

  • Embed effective and efficient Service Management for the EMEA region.

  • Promote service management both within IT and in the wider organisation.

  • Project Management - facilitate the transition of all aspects of change.

Skills & Experience

  • Minimum of 5 years' experience working in an IT Service Management environment within a complex and diverse organisation providing IT support services; more specifically experience within, or knowledge of:

    • Major Incident & Incident Management

    • Change & Release Management

    • SACM

    • Service Design & Transition

    • Problem Management

    • Request Fulfillment

  • Qualifications in the ITIL Service Management functions are preferred.

  • Demonstrable experience of data analysis.

  • A background in an international Legal environment is preferred, but not essential.

If you’re interested in this role, send across your CV and a member of our team will be in touch!