< Back to Vacancies

Tech Customer Support Agents

Location: North East

Salary: £18,000-£22,000

Job Type: Permanent

Job ID: 169467

Are you looking to grow your experience within a fast-paced IT team?


A well-known North East tech company is looking for Tech Customer Support Agents to join their team.

 

You will join a busy Service Desk, managing a high volume of inbound traffic as well as making outbound calls for follow ups.

The ideal candidate will be a quick learner with excellent communication and interpersonal skills.

This is a great opportunity for someone looking to start a career in specialist IT services!

Responsibilities:

 

  • Answer incoming Service Desk calls in a timely manner in line with KPls

  • Raise tickets from the support & alerts inbox and the client portal

  • Follow templates to successfully log tickets in the CRM system

  • Run monthly customer reports

  • Run monthly 365 review

 

About you:

 

  • Must have Active Directory administration experience

  • Must have Office 365 administration experience

  • Previous experience in a similar role desirable

  • Strong communication skills

  • Adept at problem-solving and conflict resolution.

As a company they’re big on personal development, regularly reviewing your progress and offering you the support you need to help you achieve your future goals.

Send over your CV and a member of our team will be in touch with more information!