Location: North East
Job Type: Permanent
Job ID: 169461
Do you have hands-on experience working within Backup Support?
Are you looking to grow your experience within a fast-paced IT team?
A well-known North East tech company is looking for a Backup Support Analyst to join their team.
The purpose of the support team is to act as an escalation point for Service Desk faults and to liaise with the 2nd and 3rd Line support teams to ensure that requests and incidents are dealt with professionally and quickly.
You’ll make a real impact in continually improving customer response, resolution, and service availability.
This is a customer facing role so the ideal candidate will have excellent communication skills.
To resolve incidents and problems
Respond to each ticket within the agreed Response SLA
Quickly escalate tickets that cannot be resolved to the appropriate team
Resolve incidents, requests and changes within the agreed target resolution SLA
Contribute to the Continual Service Improvement and Problem Management processes with the aim to reduce the overall number of alerts
Keep customers updated while resolving open tickets
What you will need:
Good analytical and problem-solving skills
Usage of backup products such as Veeam or Asigra
Knowledge of configuring and using backups in shared infrastructure environments
Experience of installing, configuring, and troubleshooting backup and restore problems
Knowledge of networking protocols: DNS, HTTP, SSL, SMTP, TCP
Good understanding of a combination of the following:
Microsoft OS & related Products
Citrix / Virtual Desktop / SQL
Basic understanding of ISO/BSI and ITIL frameworks
Common firewall principles and implementations – both hardware and software
As a company they’re big on personal development, regularly reviewing your progress and offering you the support you need to help you achieve your future goals.
In addition to your salary, pension scheme and BUPA private healthcare, you can also make use of the cycle to work scheme and free breakfasts every day. You can expect a fresh, open space to work in, modern kitchen facilities and break areas to relax or catch up with colleagues during breaks.
If you’re interested in this position, send across your CV and a member of our team will be in touch!