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Senior Customer Service Advisor

Location: Lancashire

Salary: £21,000

Job Type: Permanent

Job ID: 169417

A market leading retailer based in Lancashire are looking for a Senior Customer Service Advisor to help support their global network of customers.

 

We’re looking for someone who is enthusiastic and customer focused who can deliver world class customer experiences.

 

As a company, they really invest in their staff, providing ongoing support, training and coaching so you can develop your career with the business. Employees will be given the opportunity to become Customer Service Account Managers.

  

Great working hours with weekends free! You will have a fixed shift of either 9am to 5.30pm or 9.30am to 6pm Monday to Friday.

 

The salary is £21,000 and there are plenty of company benefits including free onsite parking.

 

 

Responsibilities:

 

Taking inbound calls dealing with new product orders and providing post sale customer support

Developing your knowledge to be able to provide technical support to customers

Ensuring customers have a great buying experience

Dealing with escalations and customer complaints

Mentoring and coaching other team members

Sharing best practice

 

About you:

 

Previous experience in a contact centre role

Experienced in handling customer complaints

Excellent communication skills at all levels

Proficient in Microsoft packages

Passionate customer experience

Able to work in a fast-paced environment

 

 

As a company, they love what they do, and they’re passionate about customers loving their product from the purchase stage to long after. If you have strong communication skills and experience engaging with customers in a contact centre setting, this is a great opportunity to join a friendly team.

 

Send across your CV and a member of our team will be in touch!