Salary: £25,000 to £30,000
Job Type: Permanent
Job ID: 169348
Are you an enthusiastic, driven person looking for your next challenge within the IT industry?
We are looking for a confident Network Engineer to join our client’s expanding Technical Support Team at their head office based at Riverside Park, Middlesbrough.
This fantastic opportunity involves providing technical support to customers throughout the UK.
You will be involved in project implementation, working directly with the Project Delivery Manager using planning and network design skills.
Overtime is available as many projects are needed to be completed out of hours.
Provide remote & onsite technical support
Ensure all support tickets are logged in the Service Desk system with regular progress notes
Keep the customer regularly updated with issue resolution progress
Work in collaboration with colleagues on major incident recovery
Proactively identify potential problems and issues on customer sites
Identify opportunities to implement improved solutions
Deliver exceptional customer service and demonstrate the ability and desire to go ‘above and beyond’ for customers
Share technical knowledge and contribute articles to the knowledge base
Complete research, testing, and development on imminent technologies
Engage in ongoing training and gain technical qualifications
Experience of working in a busy IT Service Desk environment
Experience of working on projects
Confident customer facing skills
Excellent communication skills
Ability to work effectively within a team and as an individual
Efficient time keeping
Ability to prioritise work
Ability to work under pressure
Flexible approach to working outside of normal office hours if required
Full UK driving license
Microsoft Windows Server
Experience in installing servers / server migrations
Active Directory and Group Policy
Microsoft Office 365 & SharePoint
Networking / Firewall
Network Engineers will be supported and encouraged to progress into further qualifications.
If you’re interested in this position, send across your CV and a member of our team will be in touch.